Regulatory Compliance

Compliance isn't optional.
Neither is our coverage.

Telecom carriers face an escalating wall of federal and state regulation — STIR/SHAKEN mandates, robocall mitigation filings, traceback obligations, and enforcement actions that have already removed over 1,200 providers from the FCC's database. Enterprises handling calls face TCPA, call recording consent laws, PCI DSS, and KYC requirements. Whsipder covers both sides.

1,200+

Providers removed from RMD (2025)

$1,500

Per-violation TCPA penalty (willful)

24hr

Traceback response deadline

50 states

State AG enforcement active

Carrier & Voice Provider Compliance

The FCC is watching. Be ready.

Every voice service provider in the US must comply with STIR/SHAKEN call authentication, file robocall mitigation plans in the FCC's Robocall Mitigation Database, respond to industry tracebacks within 24 hours, and prove they're actively preventing illegal traffic. The FCC has removed over 1,200 providers for non-compliance. State attorneys general are coordinating enforcement against VoIP and intermediate providers. Whsipder gives you the infrastructure to stay compliant — automatically.

STIR/SHAKEN Attestation

FCC mandates that all providers sign outbound calls with their own certificate and make their own attestation decisions. As of September 2025, you can't delegate signing to a third party without meeting strict new requirements. Whsipder validates attestation on every call — flagging unsigned, downgraded, or improperly attested traffic before it leaves your network.

Robocall Mitigation Database (RMD)

Providers must file detailed Robocall Mitigation Plans describing specific measures taken to prevent illegal robocalls. Whsipder's multi-layer scoring engine, infrastructure fingerprinting, and behavioral analysis are concrete, auditable mitigation measures you can reference directly in your RMD filing.

TRACED Act & Traceback

The TRACED Act requires providers to cooperate with the Industry Traceback Group and respond to traceback requests within 24 hours. Providers that pledged 24-hour response but failed have already been targeted in FCC enforcement orders. Whsipder logs every call decision with full scoring context — giving you instant traceback data when the ITG comes calling.

State AG Enforcement

State attorneys general are increasingly coordinating robocall enforcement, targeting VoIP providers and intermediate carriers that originate or pass illegal traffic. In 2025, multi-state AG actions hit providers across the call chain — not just originators. Whsipder ensures bad traffic doesn't touch your network, keeping you out of enforcement crosshairs.

CALEA Obligations

The Communications Assistance for Law Enforcement Act requires telecom providers to build lawful intercept capabilities into their infrastructure. VoIP providers with direct numbering authorizations must now attest to CALEA compliance as part of their FCC filings. Whsipder's audit infrastructure supports lawful intercept integration without compromising call security.

FCC Removal & Blocking Orders

The FCC issues removal orders stripping non-compliant providers from the RMD — which means downstream carriers must block all their traffic. Notification of Suspected Illegal Traffic orders can shut down a provider's ability to send calls entirely. Whsipder keeps your compliance posture audit-ready so you never face removal.

Enterprise & Call Center Compliance

Every call you handle has regulatory weight.

Banks, healthcare providers, and enterprises face their own compliance requirements on every inbound and outbound call — consent management, recording laws, payment card security, and customer identity verification. A single campaign that violates TCPA across thousands of calls can generate millions in liability.

TCPA Compliance

The Telephone Consumer Protection Act carries $500 per violation — $1,500 for willful violations — with no cap on damages. Violations include calling numbers on the Do Not Call registry, using auto-dialers without consent, and calling outside permitted hours. Whsipder's scoring and reputation engine helps flag non-compliant outbound patterns before they generate liability.

Call Recording Consent

Federal law requires one-party consent for recording, but 13 states require all-party consent — including California, Florida, Illinois, and Washington. Recording a call without proper consent can result in criminal charges and civil liability. Whsipder's call metadata and policy engine can enforce per-jurisdiction recording rules based on call origin and destination.

PCI DSS

If your call center handles payment card data, PCI DSS prohibits recording CVV numbers, full magnetic stripe data, or PINs. Agents taking payments over the phone must follow strict data handling procedures. Whsipder's real-time audio analysis can detect and flag when sensitive payment data is spoken during calls — triggering recording pauses or alerts.

KYC & Identity Verification

Financial institutions must verify caller identity under Know Your Customer and Anti-Money Laundering regulations. Attackers exploiting spoofed caller ID and social engineering can bypass these checks. Whsipder's callback verification, voice biometrics, and infrastructure fingerprinting add layers of identity assurance that go beyond traditional knowledge-based authentication.

HIPAA

Healthcare calls fall under HIPAA Privacy Rule protections. The TCPA's healthcare exemption allows health-related messages but prohibits promotional or financial solicitation. Calls must be healthcare-related under HIPAA and meet specific conditions. Whsipder's call categorization helps ensure healthcare communications stay within regulatory boundaries.

Do Not Call Registry

The National Do Not Call Registry is federally administered and states maintain their own supplemental lists. Outbound calling operations must scrub against both federal and state DNC lists. Whsipder's policy engine integrates DNC checking into the pre-call scoring pipeline — blocking non-compliant calls before they connect.

Audit & Evidence

When regulators ask, you have the data.

Compliance isn't just about blocking bad calls — it's about proving you did. Whsipder generates a complete audit trail for every call decision, every blocked call, every verification, and every detection event. Export-ready for regulators, SIEM integration, and legal proceedings.

Full call decision logs

Every call scored by Whsipder generates a detailed decision record — which layers fired, what scores were assigned, what action was taken, and why. This isn't a summary. It's the complete scoring context for every call that touched your network.

Traceback-ready exports

When the Industry Traceback Group requests information about a specific call, you need call detail records with routing context within 24 hours. Whsipder's CDR exports include scoring data, attestation status, infrastructure fingerprints, and disposition — ready to send.

RMD filing evidence

Your Robocall Mitigation Plan needs to describe specific, concrete measures. Whsipder provides documented evidence of every mitigation layer in operation — detection rates, block rates, false positive rates, and scoring thresholds. Attach to your RMD filing as proof of active mitigation.

SIEM & compliance integration

Export call security events to your existing SIEM, generate compliance reports for regulators, and feed threat intelligence into network-wide reputation systems. Structured data, standard formats, real-time streaming. Integrates into the compliance infrastructure you already have.

What Whsipder logs for every call

Call Decision Record
  |
  ├─ Call metadata (timestamp, source, destination, trunk)
  ├─ Attestation status (STIR/SHAKEN level, certificate, signing provider)
  ├─ Scoring breakdown (all layers, individual scores, aggregate)
  ├─ Infrastructure fingerprint (carrier path, protocol markers)
  ├─ Behavioral signals (pattern matching, velocity, reputation)
  ├─ Audio analysis results (deepfake score, keyword flags, voice match)
  ├─ Verification events (callback status, CAPTCHA result)
  ├─ Action taken (allowed / blocked / flagged / terminated)
  └─ Retention: configurable per compliance requirement

SOC 2 & Security Compliance

Enterprise security posture. Audit-ready.

Whsipder is built to meet SOC 2 Type II requirements. Every component — from access control to incident response — is documented, enforced, and auditable. Enterprise and carrier customers get a compliance package ready for their security review.

Comprehensive Audit Logging

Every API call, configuration change, login event, and administrative action is logged with timestamp, actor identity, source IP, and full request context. Tamper-evident logs with configurable retention periods. Export to your SIEM in real time.

Access Control Matrix

Role-based access control with clearly defined permissions for every API endpoint and dashboard function. Tenant isolation enforced at the data layer. Admin, operator, and viewer roles with principle of least privilege.

Incident Response Runbook

Documented incident response procedures covering detection, escalation, containment, and post-incident review. Alertmanager integration for automated escalation. Defined SLAs for response and resolution times.

Data Protection & Encryption

Mutual TLS for all service-to-service communication. Encryption at rest for stored data. Configurable data retention and purge policies per tenant. No sensitive data leaves your deployment boundary without explicit configuration.

Coverage Matrix

Regulation by regulation. Covered.

Regulation	Applies To	How Whsipder Helps
STIR/SHAKEN	All voice providers	Validates attestation on every call, flags unsigned or downgraded traffic
RMD Filing	All voice providers	Provides auditable mitigation measures for your Robocall Mitigation Plan
TRACED Act	All voice providers	Instant traceback data with full scoring context for ITG requests
CALEA	Telecom providers	Audit infrastructure supports lawful intercept integration
TCPA	Outbound callers	Flags non-compliant calling patterns, integrates DNC checking
Do Not Call	Outbound callers	Pre-call DNC scrub in the scoring pipeline
Call Recording	All call handlers	Per-jurisdiction consent policy enforcement
PCI DSS	Payment processors	Detects sensitive payment data in audio, triggers recording controls
KYC / AML	Financial institutions	Callback verification + voice biometrics for identity assurance
HIPAA	Healthcare providers	Call categorization to enforce healthcare communication boundaries
SOC 2	Enterprise & carriers	Audit logging, access control matrix, incident response runbook, encryption at rest & in transit

Stay compliant. Stay connected. Stay protected.

See how Whsipder maps to your specific compliance requirements — carrier, enterprise, or both. We'll walk through the regulatory landscape and show you exactly what's covered.